Waiting is hard! We, too, can’t wait for you to get your order. Here’s how we get it done:
When you place an order, you will receive an email informing you that our team is working on it. Please allow 1-3 business days to process it before shipping.
Once it ships, you will receive another email with your tracking number.
Suntouch Miami Merchandise uses UPS and DHL shipping methods, besides PO BOX and Puerto Rico addresses, which are shipped with USPS. Our shipping rates come directly from UPS, DHL our USPS. Orders are dispatched from our warehouse Monday-Friday.
We offer free ground shipping anywhere in the US on all orders over $300 or more. For orders under $300, shipping is calculated depending on the weight.
We Ship Worldwide
Yes, we ship worldwide.
Shipping rates vary based on weight, tariffs, and country. The cost of shipping is calculated after checkout, and your invoice will be subject to an update. Suntouch Miami has no control over import duties and policies and cannot predict what the cost would be. Please contact your local office for current charges.
International orders may take up to 15 days to process. Thank you for your patience as we look for the best way to ship your order internationally.
Please contact us if you think your order got lost in the mail, and we’ll see how we can help locate or replace your order. We are not responsible for packages after proof of delivery from the carrier has been generated and we are also not responsible for incorrect addresses.
If shipping to a PO Box, please make sure to put in your PO box # plus the FULL NAME of the owner of the box exactly as it appears on the PO BOX.
(Please note, Suntouch Miami is not responsible for any lost or stolen merchandise when placing orders to a PO BOX. and you should contact your PO BOX provider.
Orders are processed Monday thru Friday, 8AM to 2PM PST, excluding major US holidays. Most orders are shipped 3-5 business days from when an order is placed. Please allow an additional 1-3 days for Priority delivery in the USA, 5-8 days for First Class delivery in the USA, and an additional 4 weeks for all International orders. If you have a P.O. Box address, it takes 1-3 days to ship to the P.O Box, and the order will be received within 1-2 weeks. Most international orders that are shipped via DHL are received within 1- 4 weeks, but some locations due take much longer to deliver to. Please be patient. International delivery times are based on location and customs procedures in the receiving country. International packages can not be declared as lost until after 12 weeks have past since ship date.
Arrival times are not guaranteed, but are only estimates provided by the CARRIER.
First Class International can only be tracked up to the point when it leaves the United States. You will find that tracking may stop either in New York or Los Angeles. These are international port of exit. Please be patient and know your package is still in route to you. If you wish to have door-to-door tracking on your package please choose the International Priority option. This option provides much better tracking.
Longer ship times can be expected during peak seasons, such as Christmas, and/or during a major promotions/sales or during store openings. Our shipping department takes and ships orders on a first-come first-served bases.
Customers ARE responsible for any taxes or duties applied to their order by their country’s government. Please be aware of your countries customs laws before placing an order with us. We are NOT responsible for delays or financial obligations added to your package via your country's government.
To find out more about tax and duty in your country please visit... http://export.gov/logistics/eg_main_018142.asp
If you are an international customer and feel you probably should have received your package by now. You may be right. Please contact your local post office and/or local mail carrier. Often packages are held for the collection of tax and duty. It is not uncommon for a postal service to hold a package without letting the customer know.
Please understand once a package leaves our warehouse facility we have no way to rerouting or stopping the delivery. We are also NOT able to contact any international carriers, on your behalf, in an effort to locate an international package.